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D17必维申美商品检测(上海)有限公司

公司规模:1000人以上
公司性质:中外合资/合作

公司介绍:
必维消费品服务事业部 (Bureau Veritas Consumer Products Services) 为环球消费品、电子产品、无线信息技术产品及汽车业界的领先测试、检验和认证服务方案供应商。必维致力提供全面专门的供应鏈服务方案予制造商、采购商、贸易商、品牌和零售商等,协助客户管理其整条供应链的质量检定的需要、并减低于质量、人体健康、安全、社会责任及环境的风险,以维护品牌及減省总成本。

其中,化学事业部,提供一系列化学测试方案,助立客户应对众多法规的合规挑战,包含食品安全、食物接触要求、挥发性有机化合物 (VOC)、美国CPSIA (《消费品安全改进法案》) / RTP (「合理测试计划」) 要求、欧盟REACH (《化学品注册、评估、许可和限制》) 法规,以及邻苯二甲酸盐 (Phthalates)/玩具安全 / RoHS指令 (《危害物质限用指令》) 等。我们亦协助符合特定的受限物质清单 (Restricted Substance Lists, RSL)。

公司地址:上海市闵行区光华路168号&光中路368号
 

资深客服Senior CS

职位介绍:
1、Client focused, good relationship with clients and be reliable to clients;
2、Quick query answer to clients, Including retailers, vendors and factories、 Both for non-technical and common technical questions;
3、Sample in problem follow up, cooperate with sample in team to identify sample per request form if with problem, and reach submitter to clarify;
4、Quotation follow up, understand the need of client, and ensure quotation be sent out in time and follow up query answer;
5、Testing follow up, work with operation team to confirm basic sample information/document or additional sample sending with submitter、 If PAID clarification is concerned, should check with global Program Manager;
6、Testing request form check, to make sure follow PAID or general requirement、 If not, follow up with submitter to update;
7、Daily discipline insurance with timely response both internally and externally or escalation to N+1;
8、Cooperate with operation team to give exact due date of testing to clients, to ensure catch up client’s schedule;
9、Cooperate with operation team to give client professional advice on testing explanation or improvement;
10、Cooperate with Invoice team to make sure exact invoice sending/delivery or posting to website;
11、Familiar with PAID of each program and take charge of distributing the update of program to related operation team if any;
12、Comply at all times with all applicable legal requirements, BV Group HSE Policies and procedures, client’s HSE procedures and practices。

任职要求:
1、Client focused, on skill, negotiation skill appreciated;
2、Strong accountability;
3、Result driven;
4、Smart and reliable, and do well in setting up good relationship with clients;
5、Patient and willing work under big pressure;
6、Self-motivated, diligence, loyalty to work and team work spirit;
7、Good English both oral and writing with professional manner。

招聘人数:2人

薪资待遇:7000-10000元/月

工作地点:上海闵行区
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